Does Crew Rest start over again if the Company interrupts it by a telephone call?   That depends…

AT HOME BASE: The no contact period during crew rest for Regular Blockholders is the first 10 hours and for Reserves is the first 12 hours and during this time any assignment given does not stand. To make an assignment, the Company has to call you when the no contact period has ended (B5.04.05 Note 1). If a Reserve Blockholder’s crew rest is violated at home base, his/her crew rest will, at the Reserve Blockholder’s request, recommence at the time of contact (B5.04.05 Note 2).

AT LAYOVER POINT: Crew Scheduling must make their best reasonable effort not to contact you PRIOR to 2 hours and 30 minutes before flight departure (B5.05.01). During the minimum legal rest period, crew scheduling shall leave a silent message in your room advising you of any changes.

Always ask for Union representation!

Recently, a Member was terminated based on information that Corporate Security elicited from him in the absence of Union representation. The Union grieved this Member’s termination. Recently, Arbitrator Laura Trachuk reinstated the Member. When this Member was first approached by Corporate Security, the Member expressed a desire to have a Union representative present. However, Corporate Security began questioning the Member in the absence of Union representation.

Arbitrator Laura Trachuk reinstated the Member based solely on the fact that no Union representative was present during Corporate Security’s questioning. She deemed the Company’s actions to be in violation of Union representation rights outlined in Article 14.02 of the Collective Agreement, as well as the “Protocol for Searches for Reasonable Cause”, a Protocol signed by the Company and the Union. Article 14.02 of your Collective Agreement reads:

14.02 During an interview between the Company and the employee, and where disciplinary action is contemplated, or where a performance meeting is held,  the employee may request the presence of a Union representative. If practicable, the Company shall provide the employee with reasonable prior notice of the interview in writing, informing the employee of the alleged misdemeanour(s) and of his/her right to have a Union representative present.  The Company will also, if practicable, notify the Union’s Local Base President of the interview via e-mail.

Similarly, the “Protocol for Searches for Reasonable Cause”, specifies that “An employee will be advised of his/her right to the presence of a Union representative.” Arbitrator Trachuk indicated in her Award that “when an employee has been disciplined without the benefit of the Union representation stipulated in the Collective Agreement, the discipline is void ab initio. That result reflects the importance placed on Union representation rights in a collective bargaining relationship.”

What you should do if you are ever faced with questioning from Corporate Security or Management:

  • Always ask for Union representation. This request for representation should be made from the first moment that you are contacted.
  • If the Company attempts to prevent you from having a Union representative present, contact your Local immediately. The Union may be able to file a grievance challenging the Company’s denial of your rights to representation.

The right to have a Union representative assist you when dealing with the employer is one of your basic rights, and one of the fundamental reasons that Unions exist. Know your rights!

What happens when there is no I/C to operate a pairing?

It is the Union’s position that the Company must exhaust the Award Sequence up to (and including) Draft, before a Flight Attendant is moved up to the I/C Position.

What is the order for a last minute move up to I/C?

When there is no Assistant Purser on board, Crew Scheduling must offer the move up to I/C starting with the most senior crew member and then go downwards by seniority to the most junior.  If all refuse the move up, then the most senior crew member is obligated operate it as I/C.  Contact Crew Scheduling once you arrive at Home Base to arrange for payment.  (5.12.03)

If you are an I/C who made yourself available for Make up or 100 hours, or you were on Reserve and a Crew Member was moved up to I/C!

You should file a pay claim!
You will need the following:

* A copy of your block
* A copy of the member’s block who was Moved Up
* A copy of the pairing operated
* Crew list
* Attach these to your pay claim and be sure to keep a copy for yourself.  If you do not receive a response or your claim is denied, bring these documents to the Local Union office.

Keep us informed!

If you have been moved up, please take a few moments to let us know.  We want to keep track of all instances when crew members are moved up to I/C.

What is a Reassignment?

There must be an irregular operation before Reassignment is applicable. An irregular operation is when a Regular Blockholder loses a flight or flight sequence due to a cancellation, consolidation, substitution, misconnection or illegality at home base. (B.10)

How is pay protection applied to Reassignment?

For Reassignment only, calculate your pay protection by comparing the total credit of the actual pairing you operated against the total credit of your original pairing. You are pay protected for at least the total original pairing credit. If your actual total pairing credit operated is greater, that is what you will receive.

***Important: Reassignment is an exception to the rule of flight leg pay protection – Block-to-Block flight leg protection. This exception for reassignment is because there is specific wording under B.6.04 reassignment and different past practice.

How long will my reassignment last?

It depends on the original pairing. If the pairing was a 1-day pairing, then the reassignment will only be for one day. If the pairing was a multiple day pairing, then you will be reassigned for each day. Please note that the reassignment will be for each day you were on duty and is not based on your original flight arrivals/departures times. For example, if your original 1-day pairing had a flight that was scheduled to arrive at 2346 and you are now being reassigned, you will be reassigned to two (2) days. This is because your duty period ends on the second day.

Once there is an irregular operation and you are subject to reassignment, is there a requirement to have you “chase” the remainder of your pairing?

The Union’s position is that cabin personnel are entitled to chase their pairings unless the Company has a valid reason for not doing so. Should the Company not allow you to chase your pairing during a reassignment, please take note (date, time & name of Company representative) of the reason why and bring all of the original pairing and reassignment information in to your Local Union office for them to assess if a grievance is appropriate.

Can the Company remove a blocked flight because they are PROJECTING a misconnection on a LATER flight that day?

No, it is not an irregular operation until the time and place when there is an actual loss of a flight.

In an irregular operation, how long can the Company require you to standby for reassignment at the airport?

At home base, the Company can require you standby for 1 hour.
Away from home base, the Company can require you standby for 2 hours after a flight. (B6.03.01.06 and B6.03.02)

When does the clock start ticking for this standby for reassignment?

For airport standby reassignment, the clock starts ticking as soon as you have received reasonable knowledge of the irregular operation causing you to lose your blocked flight.

What are your requirements with regard to calling Crew Scheduling during the standby period?

It is Crew Scheduling’s job to contact you. Since contact is via telephone, you are responsible to ensure that either the I/C or yourself have provided Crew Scheduling with a contact telephone number where you can be reached during the standby period. If Crew Scheduling asks you to call them back, we recommend you advise them to contact you instead because there have been many reports of difficulties in reaching them. It only becomes your responsibility to call Crew Scheduling if you have agreed to do so.

It is the Union’s position that you are not required to contact Crew Scheduling at the end of your 1-hour airport standby at Home Base unless you have agreed to do so. After the standby period at Home Base, you are required to call Crew Scheduling at the established time at your base each evening (between 1900 and 2100 in YYC) of the reassignment for the next day’s reassignment. If the established time at your base falls within your crew rest time then contact Crew Scheduling within one hour of completing your crew rest. (B6.03.01.03)

If at the end of my 2 hours standby away from home base I am not reassigned, what happens?

You will be permitted to deadhead to Home Base on the first available flight to be designated by Crew Scheduling (that you are legal to deadhead on). You must contact Crew Scheduling immediately on arrival at Home Base and may be assigned a flight. (B6.03.02.02)

What is Deadhead Reassignment?

Where you are reassigned to deadhead to your Home Base, you may be required to operate your deadhead flight or any other flight to your initially scheduled destination, providing you are legal in all respects. A deadhead reassignment is in reverse order of seniority. (B6.03.03)

Can I be reassigned on a day that I was not originally scheduled to work?

If you are away from home base on a day off, the Company can reassign you to deadhead home. The Company may require you to operate the flight you were reassigned to deadhead home on.

If the Company deadheads me home as my reassignment; must the flight be a direct non-stop?

No. The Company can deadhead you with stops along the way as long as no detour to home base is added on. For example, YOW layover to YYC home base. The Company could deadhead you YOW to YYZ to YYC instead of a direct YOW to YYC flight providing you are legal in all respects.

When giving a reassignment, can the Company apply the 15-hour Domestic/16-Hour Oversees Scheduled Deadhead Extension to your duty period limitation?

Yes, the 15-hour Domestic/16-Hour oversees Deadhead Extension can only be scheduled as part of your reassignment for the next day (B5.02.02.02), unless your current duty day already had this scheduled.

When does a reassignment become a draft?

Any change to reassignment is a draft unless it falls under irregular operation B.10. If you are re-assigned and your flight cancels, you are subject to further reassignment. However, if your reassigned flight operates and you are legal for the assignment, any changes to your pairing/flight would constitute a draft.

Can you transit through home base on a reassignment?

Yes, it is possible to transit through home base on a reassignment, but the Company must follow all procedures outlined in B.6.

Can you be reassigned for greater credits then were originally scheduled in your pairing?

Yes, subject to the maximum monthly limitations

Can I opt out of reassignment?

At home base, prior to the start of a pairing, or when transiting through home base, you may request to opt out of reassignment for the remaining period. This request is subject to crew scheduling approval, and if approved there will be no pay protection (you will only be paid for flights you already operated). Your request will be denied if the loss of hours would result in you being below your MMG (B6.03.01.07).

How can we stop the Company practice of selling our “last sold seats” when there are still vacant seats on board?

The first step is to check the boarding cards to ensure the passengers are in their designated seats.

The second step is to request that the Gate Agent correct the seating.

If the the seating is not corrected, the I/C should provide the applicable boarding cards, the P.I.L. and all other relevant information to the Local Union office to pursue. The Company has been sending directives to the applicable airport stations to rectify.

What is the MML (maximum monthly limitation)?

The maximum monthly limitation is either 80 hours or 85 hours depending on the month, unless you have done VE, increasing the MML to 100 hours.

What is block growth?

Block growth is time picked up on your block due to delays or to the application of schedule or better. (B5.01.04)

How much time in excess of the maximum monthly limitation can you pick up due to block growth?

You can pick up any amount of block growth time from one minute right up to 2 hours and 30 minutes over the maximum monthly limitation of block growth. (B5.01.04) Some Crew Schedulers wrongly automatically increase the legality of your block by a full 2 hours and 30 minutes as soon you pick up 1 minute of block growth. This is wrong. The legality of your block is increased by the actual amount of block growth time you pick up (which will be between 1 minute up to 2 hours and 30 minutes).

When can you drop a pairing due to block growth?

If you exceed 2 hours and 30 minutes of block growth over the maximum monthly limitation then you must drop a pairing.

When dropping a pairing, who chooses which pairing is dropped?

Crew scheduling. Crew scheduling may give you the option of a voluntary drop, or, more often use a compulsory drop. A voluntary drop means you can drop a flight or flight sequence of your choice provided you give at least 24 hours notice to crew scheduling and a replacement can be secured for your flight. In a compulsory drop, you will be required to drop the last flight or flight sequence of your block (B5.01.06.01/B5.01.06.02).

How do you calculate your Return to Base Extension?

You take the credit from your last pairing of the month and divide it in half. For example, if your last pairing is worth a total credit of 18:00 hours, then your return to base extension for that month is 9:00 hours. (B5.01.05). This is not applicable if your pairing overlaps into the following month.

When does your Return to Base Extension apply to your legality calculation?

  1. For Regular Blockholders, the Return to Base Extension is applied to calculate your legality at any time during the month once you have reached the maximum monthly limitation (B5.01.04).
  2. For OPEN Flying Awards, the return to base extension is not applicable until you have completed all flights contained in your block (B7.03.01.01)
  3. For DRAFT, the return to base extension is not applicable until you have completed all flights contained in your block (B9.08)

What is an open flight?

Open flights are flights that become available for any reason Open flying lists are published at each Base for viewing at the Communications Center.

What is make-up?

Make-up is a term used when a Regular Blockholder bids and is awarded open flying because she/he is below the maximum monthly limitation (either 80 hours or 85 hours depending on the month). Make-up and Reserve Pre-Select fall under the open flying award in B7.04 and are first in the award sequence.

What is open flying?

Open Flying includes Make-up (Open flying for Regular Blockholders) and Reserve Pre-Select. (B7.03, B8.26 and B7.04.01)

What is the process for the bidding and awarding of open flying?

Before the block month begins, Reserves may bid on one open flight and Regular Blockholders may bid on one or more open flights from the open flying list. The Company will take all bids received prior to 10:00 am the day prior to the commencement of the next block month and award the open flights that have been bid upon in order of seniority.

Regular Blockholders and Reserve bids will be put together and awarded open flying in order of seniority. Following this first award of open flying and after the block month has begun, Regular Blockholders and Reserves may bid on one or more open flights and at 10:00 am each day, the bids received are put in order and open flying is awarded in seniority. Regular Blockholders (B7.03) Reserve Pre-Select (B8.26)

This is all done on globe (not globe mobile) by selecting Home > Bid Open Pairings.

Am I guaranteed the meal entitlement published on the pairing in the block package?

No. You are guaranteed the meal entitlement that is in the Collective Agreement. Please notify your Local if you come across any incorrect published meal entitlements so we can pressure Company to correct the block package pairings. You can send us an email.

Meal Codes

  • HB = Hot Breakfast
  • HL = Hot Lunch
  • HD = Hot Dinner
  • CB = Cold Breakfast
  • CL = Cold Lunch
  • CD = Cold Dinner
  • CM = Cold Meal (usually a sandwich/wrap, salad or fruit, and granola bar)
  • SD = Special dinner (same as a HL or HD, appearing on longer flights outside a recognized meal period)
  • MS = Midnight snack (like a sandwich cold plate, appearing on longer flights outside a recognized meal period)
  • SS = Sandwich snack
  • PP = Power Pack
  • FB = Fruit Basket

**NO monetary compensation will be provided if the applicable SS, PP or FB is NOT boarded. Please inform the PBS Committee with these details so that they can track these items.

For all questions related to meal and per diems, please contact the local office 403 221 2625 or file an e-claim.

* Duty periods of 6 – 8 hours with no 90 minute ground stop, a PP (Power Pack) must be boarded.
* Duty periods of 8 – 10 hours with no 90 minute ground stop, a FB (Fruit Basket) and a SS (Snack Sandwich) must be boarded.
* Duty periods in excess of 10 hours with no 90 minute ground stop, a PP and SS must be boarded.
* If, during your duty day, your pairing has a ground stop of 90 minutes or more, you should not receive a crew meal as it has been determined that 90 minutes or more is adequate time to obtain food.

Click here to download the meal allowance chart:

Meal Allowance April 2017

Sometimes, our members are asked to meet with management. There are many reasons for which our members can be asked to meet with management; it is not always for disciplinary reasons. In many cases, our members choose to attend these meetings without a union officer present.

Please be mindful that although it is not always the case, these meetings can result in disciplinary measures being taken. Regardless of the reason you are being asked to meet, it is always a good idea to have a CUPE officer attend these meetings with you.

You have the right to Union representation for all meetings with management if you wish.

Furthermore, you must be given sufficient time for these meetings; you never have to meet once your crew rest has started (fifteen minutes after wheels stop)

Meetings prior to a flight are not recommended. You should never be rushed to attend one of these meetings but when circumstances are agreeable to you, a meeting prior to a flight is acceptable. If you are asked to meet with a manager, we advise you to contact your local office immediately.

If you choose to attend a meeting without union representation, and in the course of the meeting, you feel it would be best to have a union officer present, you can request that the meeting be postponed until you have a chance to talk to us.
Good to know!

  • If you attend a meeting without a CUPE officer present, it is a good practice to follow-up the meeting with an email in which you outline the key points of your conversation and any agreements that were reached. Be sure to send a copy to the Union.
  • You receive 3 hours of pay to attend these meetings on your days off
  • Meetings over the phone should be avoided.
  • If you are contacted by phone, it is preferable to request a meeting in person.
  • If a phone meeting is agreeable to you, it is a good practice to follow the phone conversation with an email in which you outline the key points of your conversation and any agreements that were reached. Be sure to send a copy to the Union.

Give the Local Officers as much advance notice as possible!